Answering questions over and over is frustrating.

Acta makes it faster and easier for local governments to respond to inquiries and resolve repetitive customer service requests.

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Acta’s software-as-a-solution enhances the email workflow within an agency with tools to auto-compose responses, develop an internal knowledge-base, and streamline coordination between staff.

Local governments use Acta to:

Increase staff productivity

An easy way to handle customer inquiries that saves up to 40% of staff time.

Increase customer satisfaction

Fast and consistent responses mean happy customers and happy staff.

Improve staff consistency

Ensure that customers always get the accurate, robust information from staff.

Improve performance

We generate data reports that allow you to put staff time where it's most needed.

Decrease training costs

Spend less time and fewer resources training new staff.

Enhance existing workflows

No new platform or log-ins. We live in your email inbox. Be up and running in 1 day.

Hear what our amazing customers say

"It's a lifesaver for us"

"Acta has been a huge help in how we assist clients.  It directs them right where they need to be at on our website. It saves us a ton of time; now I can complete more tasks and issue invoices to get payments faster. It's a lifesaver for us."

Patrick O'Neal
Customer Service Agent

"...I can process the permit faster"

"95% of the time, applications are incomplete. This helps me get those missing parts faster and easier so I can process the permit faster." 

Diane Boyd
Permit Technician

"...like ducks to water..."

"My team took to this like ducks to water. It's so easy to use, and I get great feedback from them."

Claudia Ewing
Construction Services

Designed for Local Government

If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.

Community Development

Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.

Planning

Property owners and developers reach out to staff inquiring about zoning, potential uses, and the development review process.

Public Utilities

The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.