Acta allows all staff to send complete, consistent, and customizable information to citizens within seconds.Schedule a Demo
"The information we send to customers is crucial for their success and building safety. Before Acta, we didn’t know what our staff was communicating to customers and if our customers understood all the information. Acta tells us how often our staff is using vetted communications so we are confident that our team is sending consistent information to the public."
"We were using email signatures to send information to customers. But everyone had different signatures, and we had no way to keep them consistent. Acta allows staff to access the most-up-to-date information right in their email inbox so they can send it to customers when they most need it. It saves us much more time and prevents mistakes."
Acta helps managers with historical knowledge transfer some of their communications responsibilities to others on our team with full confidence that the public will still receive quality and accurate information.
“Acta made our front office so much more efficient that we had more time to implement some of the permitting technology we had been struggling to find time for.”
"95% of the time, applications are incomplete. This helps me get those missing parts faster and easier so I can process the permit faster."
“Acta was the easiest solution we’ve ever implemented. We started it in Planning and Development Services, and are expanding it to other departments in the City. It’s quite a slick tool that helps our folks save time and increase responsiveness.”
An easy way to handle customer inquiries that saves up to 40% of staff time.
Fast and consistent responses mean happy customers and happy staff.
Ensure that customers always get accurate, robust information from staff.
We generate data reports that allow you to put staff time where it's most needed.
Spend less time and fewer resources training new staff.
No new platform or log-ins. We live in your email inbox. Be up and running in 1 day.
If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
Property owners and developers reach out to staff inquiring about zoning, potential uses, and the development review process.
The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.