Powering responsive local government.
Provide every customer with better service at a fraction of the time and cost.
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Deliver seamless customer service
Save tons of staff time, every day
No longer type out lengthy instructions or manually link resources that result in back-and-forth email chains. We streamline your email workflows by storing blocks of customer support information as buttons that you click to answer customer questions and requests.
Increase department consistency
Supervisors prioritize delivering consistent messaging to customers across the team. Unify your team with our integrated support tool that allows your team to build consistent, clear responses to complex inquiries with fast, easy clicks.
Increase customer satisfaction
Streamlined workflows and faster turnaround times enable your department to offer an improved customer experience. Deliver better, faster service at a lower cost per customer served.
Proactive problem-solving
Automated data reports allow you to identify real-time bottlenecks in service delivery and where your constituents are getting stuck.
Train new staff faster
New staff members have all the information and tools they need to provide responsive service to customers from Day 1. No learning curve. Spend less time and resources getting new staff up and running.
No need for new workflows
We’re a customer support tool that lives in your email inbox. Staff won't have to learn any new software or workflows. You can be up and running in 30 minutes or less.
How does Acta Mustang™ work?
Start delivering customer service as seamless as Amazon.
Designed for Local Government
If your staff spends more than one hour a day responding to customers, Acta Mustang™ is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Building
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
Human Resources
HR professionals answer many recurring staff inquiries about benefits and internal policies.
Public Utilities
The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.
Hear what our amazing customers say
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