Approved answers for every staff member, in the tools you already use
Acta puts approved responses, department knowledge, and AI-powered parcel intelligence data directly into Outlook and your browser, so staff communicate accurately and consistently without switching systems.
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Inconsistent answers are costing your team more than you realize
Local government staff field the same questions hundreds of times a week. Without a shared source of truth, every response depends on who picks up, and residents notice.
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Your staff dig through emails and shared drives to find wording your team has already used dozens of times.
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Your residents get different answers depending on which staff member they reach, often leading to repeat calls and more questions.
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Your new staff take months to ramp up because institutional knowledge lives in people's heads, not anywhere findable.
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Your experienced staff spend hours on repetitive questions that do not require specialized expertise.
Instead of scrambling to remember, I can pull up the right response instantly, send it with confidence, and keep service consistent across our team.
City of Tampa, FL
Acta gave us a place to centralize our knowledge, make it accessible to every staff member, and update it across our departments.
City of Greenville, SC
In high-emotion interactions, clear and consistent guidance matters. Having approved messaging and next steps ready helps staff stay aligned and reduces unnecessary escalations.
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Chapel Hill, NC
Three tools helping governments serve with one voice.
Each solution supports a different staff workflow, helping teams deliver consistent service backed by approved guidance.
Your department's approved responses, ready to send right from Outlook
The Smart Response System lives inside Outlook as an add-in, giving every staff member instant access to pre-approved replies, the right attachments, and policy-aligned language so every response goes out fast, accurate, and on-message. Built-in reporting also helps leaders spot emerging questions, recurring points of confusion, and where residents may need clearer guidance.
- Pre-approved responses available directly inside Outlook
- Auto-attaches the right forms and documents
- Department-managed, with leadership controlling what goes out
- Track response trends to see what your community asks about most and where confusion is building
One approved playbook for every department, accessible right in the browser
The Operations Manual works through the Acta Chrome extension, giving staff one centralized, department-approved place to find SOPs, guided checklists, vetted responses, and correct links inside any web-based workflow without hunting, asking around, or guessing.
- Works inside any browser-based platform
- SOPs and guided checklists searchable in seconds
- Centralizes approved language, links, and required forms
- Use live usage trends to identify where your staff and community need clearer guidance
Address-to-answer in minutes, grounded in your jurisdiction's own data
Ask Acta AI is a parcel research tool built for planning teams that delivers address-level zoning and land use details pulled directly from your jurisdiction's GIS and source materials in seconds, with no tab-switching and no risk of fabricated answers.
- Search any address or parcel ID for instant results
- Pulls from your jurisdiction's GIS and source materials
- Flags knowledge gaps; never fabricates an answer
- Runs in the browser alongside any other tool
See what Acta could return to your team
Enter your team size and average hourly cost, and we'll show you how much time and money Acta can give back based on real results across our partner jurisdictions.
Built around the workflows that matter most in local government
Purpose-built for the departments that handle the most resident communication and the most process-driven work.
Building Department
Your permit technicians handle the same questions daily — Acta gives them consistent, approved answers without the search.
- Permit application status and next steps
- Portal account setup and navigation
- Fee schedules and invoice questions
- Incomplete submission notices
Planning Department
Your community asks about zoning constantly — Ask Acta AI makes parcel-specific answers fast, accurate, and defensible.
- Zoning and land use lookups by parcel
- Development review process overview
- Pre-application meeting prep and checklists
- Setback, height, and use allowances
Public Safety
Your high-stakes inquiries need accurate, consistent responses — Acta ensures quality doesn't depend on who's on shift.
- Records requests and response procedures
- Consistent public-facing communications
- Incident reporting process guidance
- Staff onboarding and protocol access
Trusted by Partners Nationwide
Serving cities, counties, and special districts across the country
Ready to help your team respond with confidence?
Book a 20-minute assessment and see exactly how Acta fits into your department's workflow.
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