An easy way to handle customer inquiries that saves up to 40% of staff time.
Fast and consistent responses mean happy customers and happy staff.
Address customer questions speedily and consistently.
We generate data reports that allow you to put staff time where it's most needed.
Spend less time and fewer resources training new staff.
No new platform or log-ins. We live in your email inbox. Be up and running in 1 day.
"Acta has been a huge help in how we assist clients. It directs them right where they need to be at on our website. It saves us a ton of time; now I can complete more tasks and issue invoices to get payments faster. It's a lifesaver for us."
"95% of the time, applications are incomplete. This helps me get those missing parts faster and easier so I can process the permit faster."
"My team took to this like ducks to water. It's so easy to use, and I get great feedback from them."
If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
HR professionals answer many recurring staff inquiries about benefits and internal policies.
The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.