Powering responsive local government.

Respond to high volumes of constituent inquiries with a single click.

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Deliver seamless customer service

Save tons of staff time, every day

No more searching in your Sent box for the same question you've already answered forty times. We save you tons of time by intelligently suggesting automated responses that you review before sending.

Increase department consistency

Supervisors prioritize delivering consistent messaging to constituents across the team. Our automated workflows allow for consistent, accurate answers to customer’s specific questions.

Proactive problem-solving

Automated data reports allow you to identify real-time bottlenecks in service delivery and where your constituents are getting stuck.

Increase customer satisfaction

Automated workflows and faster turnaround times equip your department to offer an improved customer experience.

Increase staff satisfaction

Boring, repetitive tasks don’t get better with the passage of time. They get worse. Spending time in your email inbox reading and responding to resident inquiries is draining and takes time away from your job.

No need for new workflows

With direct integrations into existing tools, staff won't have to learn any new software or workflows. You can be up and running in 15 minutes or less.

Start delivering customer service as seamless as Amazon.

Designed for local government

Wherever there are frequently recurring inquiries, Acta Mustang™ can help save your team time and money. We've worked with departments across the local government organization.

Building Departments

Permit technicians regularly receive high volumes of recurring inquiries from applicants.

Human Resources

HR professionals spend significant amounts of their day answering staff inquiries.

Public Utilities

The #1 constituent request is always related to their water bill. Address high volumes of recurring inquiries about water bills.

Hear what our amazing customers say

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CIO, City of Miami