Provide concierge-level customer service at a fraction of current costs
Centralize and store an agile knowledge base right in your team's email inboxes
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Acta Mustang™ is a knowledge base that lives in your email inbox. Local governments use Acta Mustang™ to:
Decrease department costs
Better service customers in a changing, hybrid environment at a fraction of the current time and cost. Our solution reduces the cost per customer served by up to 81%. We streamline customer communication workflows so that customers get the answers they need faster and staff's lives get easier.
Increase customer satisfaction
Increase customer satisfaction by unifying staff's customer-facing communications. Ensure that every customer receives consistent robust, accurate information no matter who they interact with on staff. We enable your team to build consistent, clear responses to complex inquiries with fast, easy clicks.
Increase department revenues
Increase the speed and quality of permit applications by driving quick and consistent case resolution. Better, faster concierge-level service results in more customers being able to access services and finish the process, converting into additional revenues for the department.
Benchmark against peer localities
Boost customer support knowledge based on best customer service best practices from leading peer governments. Automated data reports allow you to identify real-time bottlenecks in your service delivery and improve allocation of staff resources.
Decrease training costs
New staff members have all the information and tools they need to provide responsive service to customers from Day 1. No learning curve. Spend less time and resources getting new staff up and running.
No need for new workflows
We directly integrate into current workflows. Staff won't have to learn any new software or workflows. You can be up and running in 30 minutes or less.
Hear what our amazing customers say
"It's a lifesaver for us"
"Acta has been a huge help in how we assist clients. It directs them right where they need to be at on our website. It saves us a ton of time; now I can complete more tasks and issue invoices to get payments faster. It's a lifesaver for us."
"...I can process the permit faster"
"95% of the time, applications are incomplete. This helps me get those missing parts faster and easier so I can process the permit faster."
"...my team is servicing customers smoothly..."
"With Acta Mustang™, I'm confident that my team is servicing customers smoothly, completely, and efficiently."
Deliver strong customer outcomes at a fraction of the current time and cost
Help customers help themselves with ease, and give your staff back time to do their tasks. With Acta Mustang™ , align your team with contextual customer service information that they can readily access and deploy within their workflows.
Give your frontline teams what they need
Give your customer-facing teams the confidence to answer questions quickly and accurately, with robust and context-specific information that lives right in their email inbox. Now, they'll never need to put conversations on hold for lack of time or clarity on customer support information.
How does Acta Mustang™ work?
Designed for Local Government
If your staff spends more than one hour a day responding to customers, Acta Mustang™ is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Building
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
Human Resources
HR professionals answer many recurring staff inquiries about benefits and internal policies.
Public Utilities
The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.
