Answering questions over and over is frustrating.

Acta helps staff respond to customers faster and easier. Our solution is up and running in 1 day.

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Are you manually responding to repetitive customer questions? Acta sits in staff's email inbox and helps them respond to emails and calls faster and easier.

Local governments use Acta to:

Increase staff productivity

An easy way to handle customer inquiries that saves up to 40% of staff time.

Increase customer satisfaction

Fast and consistent responses mean happy customers and happy staff.

Improve frontline support

Address customer questions speedily and consistently.

Improve performance

We generate data reports that allow you to put staff time where it's most needed.

Decrease training costs

Spend less time and fewer resources training new staff.

Enhance existing workflows

No new platform or log-ins. We live in your email inbox. Be up and running in 1 day.

Hear what our amazing customers say

"It's a lifesaver for us"

"Acta has been a huge help in how we assist clients.  It directs them right where they need to be at on our website. It saves us a ton of time; now I can complete more tasks and issue invoices to get payments faster. It's a lifesaver for us."

Patrick O'Neal
Customer Service Agent

"...I can process the permit faster"

"95% of the time, applications are incomplete. This helps me get those missing parts faster and easier so I can process the permit faster." 

Diane Boyd
Permit Technician

"...like ducks to water..."

"My team took to this like ducks to water. It's so easy to use, and I get great feedback from them."

Claudia Ewing
Construction Services

Designed for Local Government

If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.

Building  

Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.

Human Resources

HR professionals answer many recurring staff inquiries about benefits and internal policies.

Public Utilities

The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.