Acta Mustang™ enables teams to deliver concierge-level customer service at a fraction of current costs.
Our solution reduces the cost per customer served by up to 81%. We streamline customer communication workflows so that customers get the answers they need faster and staff’s lives get easier.
Ensure that every customer receives consistent robust, accurate information no matter who they interact with on staff.
Better, faster concierge-level service results in more customers being able to access services and finish the process, converting into additional revenues for the department.
New staff members have all the information and tools they need to provide responsive service to customers from Day 1. No learning curve. Spend less time and resources getting new staff up and running.
Automated data reports allow you to identify real-time bottlenecks in service delivery and where your constituents are getting stuck.
With direct integrations into existing tools, staff won't have to learn any new software or workflows.